Get in touch with our team
Need a hand? Our support team is ready to help with account questions, deposits and withdrawals, technical issues or general feedback. Contact options include email, phone and in-site live chat for quick responses. For account changes and verification queries use the listed contacts; for partnership or affiliate enquiries use the dedicated address. Have your account ID handy when you reach out so we can sort requests faster and minimise delays across all communication channels and timeframes for urgent matters.
| Department | Contact |
|---|---|
| Customer support | [email protected] - for account and technical queries, use live chat in-site |
| General enquiries | [email protected] - company and billing questions |
| Affiliate enquiries | [email protected] - partnership and promo requests |
| Phone | +61 2 9381 4726 - phone support during office hours |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues or when you need to send documents. Please use a clear subject line and include your full name, account ID and up-to-date contact details so we can handle your enquiry without delay. Providing all relevant information up front speeds processing and reduces follow-up.
Contact Form
Response Time
Most support enquiries receive a reply within one business day. Requests involving account access, payments or verification may take longer depending on the details involved. Include your username and a clear description of the issue when contacting support so we can direct your request appropriately. Live chat is available for assistance with general questions.
Feedback
Got feedback, suggestions or ideas to improve the site? Send them through and our team will carefully review every message. Your input helps shape new features, fix issues and make navigation, payments and promotions work better for everyone in Australia. Use the feedback form or live chat and we’ll follow up where needed.